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The current résumé for (323) 860-8842 dsta@qmug.org http://qmug.org/dsta |
OBJECTIVE: To make use of any combination of my special skills:
• Provide training/instruction
on focused Macintosh topics w/ handouts
• Support Macintosh computers in a corporate,
non-profit or university environment
• Create cross-platform (Mac
and PC compatible) data and audio CDs w/ labels
• Be responsible for the administrative affairs
of an office or organization
•
Assist in creating and maintaining websites and databases
EMPLOYMENT HISTORY:
06/94 - Present, Co-Chair, QMUG/LA,
Los Angeles
Responsibilities:
Maintain its website, www.qmug.org,
which I created; Maintain its membership database, which I revamped
from scratch; Maintain its calendar of noteworthy local events;
Regularly make hour-long presentations w/ handouts, over 35 in the past
seven years; Represent the group in an official capacity to many
other organizations, such as Apple Computer, Inc., the L.A. Gay & Lesbian
Center, etc.; Attend Macworld Expo/SF annually; Offer technical
assistance periodically to members via e-mail, the phone and in person.
03/99 - 03/00, Mac Tech Support,
Earthlink, Pasadena
Responsibilities:
Set up Macintoshes, over the telephone, to get members online; Actively
listen to members to understand why they were calling; Have a thorough
understanding of and stay up-to-date on almost all versions of the Mac
OS, e-mail clients, web browsers, news readers, dial-up applications, modems,
etc.; Process the information provided to arrive at the best solution;
Communicate that solution clearly, step by step, in a friendly tone;
Document what was done for future reference; Work in a high-stress
fast-paced environment.
07/97 - 03/98, Business Solutions,
Apple Presales Center, Burbank
Responsibilities:
On behalf of Apple Computer, Inc., Answer Apple presales questions;
Provide product information, technical specifications, and appropriate
referrals and resources, be they other phone numbers within Apple, third-party
companies, web-based, fax-back based, Apple authorized resellers, service
centers or user groups; Compare and contrast various systems;
Enumerate the Macintosh’s many advantages; Register people for
seminars; Reaffirm people’s faith in Apple Computer; Provide
“legendary” customer service.
08/95 - 03/97, Account Manager,
MacMall, Torrance
Responsibilities:
Sell Macintosh systems, software and peripherals; Stay up-to-date
on current products; Compare and contrast various hardware and software;
Make recommendations upon request; Track Federal Express packages
via their website; Process orders placed on MacMall’s website
and communicate with international customers via e-mail.
10/94 - 04/95, Macintosh Specialist,
OfficeMax, Palm Springs
Responsibilities:
Maintain their Macintosh systems; Demonstrate the Macintosh operating
system, hardware, various third-party software, networking abilities, and
DOS/PC/Windows compatibility; Install new hardware and software;
Troubleshoot other people’s systems as requested.
10/90 - 03/92, Chair of Administrative
Affairs, ULGB, University of California, Riverside
Responsibilities: Be responsible for the
Union’s administrative affairs—prepare weekly agendas, take minutes,
maintain the Union’s calendar, archive, and record its history;
facilitate meetings as needed; also be responsible for the Union’s
financial affairs—create and present its budget requests and appeals,
and be responsible for its accounts; Represent the Union in an official
capacity to many other organizations and committees, such as the InterClub
Council, the Chancellor’s Advisory Committee on the Status of Lesbians,
Gays and Bisexuals, and the University of California Lesbian, Gay and Bisexual
Association (UCLGBA); Co-coordinate many of its campus activities
such as UCLGBA’s system-wide, nine-campus Fourth General Assembly,
UCR’s Lesbian, Gay and Bisexual Awareness Week, and University of
California Student Association’s Third Students of Color conference;
Co-produce its half-hour radio show, “Compassion.”
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EDUCATION: 08/90 - 06/92, University of California,
Riverside 02/89 - 06/90, Riverside Community
College 09/87 - 05/88, University of Maryland
Extension 09/86 - 05/87, Central Texas College
Extension |
| résumé : bio : cd portfolio : html portfolio : mac portfolio : plain text resume : references This résumé current as of Sunday, May 20th,
2001. |